Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@valyougeneral.com.

Payments

We currently do not offer cash on delivery when you purchase online.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Carrier tracking would provide you with up to date information about your package. If it gets stuck or never gets delivered to you, please contact the carrier first to make sure it isn't a problem on their end before contacting our support.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

We offer Delivery to customers within a 30 mile radius or Free Local Pickup! Add your items to the cart then during checkout select Delivery or Pickup.